In 2026–2027, the KNMI will continue to be committed to improving its products, services and collaboration with partners. We have therefore commissioned the research agency MarketResponse to carry out a survey into how our customers and partners experience our services and collaboration.
KTO results and improvements from 2024
The 2024 Customer Satisfaction Survey (KTO) found that our customers and partners rated our services and collaboration with an average score of 8.3. We have acted on the feedback received. Among other things, this has led to improvements to the KNMI Data Platform and Mijn.KNMI.nl:
- The KNMI Data Platform has been reorganized to provide a clearer overview, making it easier to see which products and services are available and where different data streams can be found.
- For more data streams, an explanation is provided detailing what it contains and how users can utilize it.
- Changes to the data streams are more actively communicated.
- Within Mijn.KNMI.nl, users now have their own dashboard and developments are actively shared with them.
Customer Satisfaction Survey 2026
With this new customer satisfaction survey, we would like to hear once again how our customers and partners experience our services and our working relationship, and what opportunities there are to improve them further.
Your opinion is very important to us and we would greatly appreciate it if you could take part in this online survey. Your answers will be handled in complete confidence and anonymously. In the week of 7 September, you will receive an invitation from MarketResponse containing a link to take part. We hope you will participate!
The feedback from the customer satisfaction survey helps the KNMI to further optimize its products and services.